ITIL Foundation All-in-One Exam Guide by Jim Davies

Author:Jim Davies
Language: eng
Format: epub
Publisher: McGraw-Hill Education
Published: 2016-01-21T05:00:00+00:00

Change Authority

From the previous discussion, you might consider that the CAB itself is the change authority, but that’s not strictly true; the CAB is theoretically an advisory body that makes recommendations. Nor is the change manager always the authority; the change manager’s approval merely enables the change to move to the next activity in the process once the previous, relevant activities of the process have been successfully completed. The actual authority for any particular change depends on what sort of change is being considered.

Change authorities can comprise a particular role, a particular person, or a particular group or team; those people or groups would be among the stakeholders for any particular change. Those who constitute the change authority for any change should be documented in the specific RFC, and it is the responsibility of the change management team to do so when the RFC is raised (do you remember that requirement from the “Raise RFC” activity in the workflow?).

Change authorities can be drawn from any management level and may even be the executive board or the IT steering group. More often authority is delegated to the CAB, to the change manager, or, for standard changes, even to comparatively junior management levels.

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